Daily Lineup

BE READY. BE AWARE. BE THOUGHTFUL.

01

Good Work Noticed

Notice a need. Take action. Follow through.

Jamal’s example: While barbacking, Jamal noticed a guest trying to get a busy bartender’s attention. He stepped in, learned the guest wanted mac and cheese instead of fries, and followed through to make sure the order was corrected.

Think about it: What did Jamal notice, and how did his follow-through make the difference?

02

Food Education

Featured dish: PEI Mussels

Know it: Coconut, green curry and grilled bread.

Practice it: Describe the dish naturally, as you would at the table. Confirm preparation, current availability and any changes with the kitchen before service.

03

Beverage Education

One confident recommendation

Know it: Be ready to recommend a beverage and explain its ingredients or style, flavor, presentation and price. Know a nonalcoholic alternative, too.

Practice it: Practice one sentence explaining who would enjoy it and why. Confirm the details with the bartender before recommending it.

04

Menu Knowledge

Know the difference before the guest asks

Quick check: Which sauce is on Clyde’s Burger? Housemade thousand island. Which cheese is in the Macaroni & Cheese? Sharp cheddar.

Know how to explain these details to a guest, then complete the Daily Test in the menu using your first name.

05

Service Standard

Anticipatory Service

Notice what a guest is likely to need and take thoughtful action before they have to ask.

  • Bring share plates before the appetizer arrives.
  • Notice a low water glass or a guest looking for assistance.
  • Own the request, connect with the right person, and confirm it was handled.

The words we use: “Is there something I can help you with?”

06

Shift Readiness

Be ready to take care of your guests.

  • Complete your setup and make sure your station is stocked and ready.
  • Know what is unavailable and confirm any menu changes before recommending an item.
  • Know your section and support assignments. Ask your manager if anything is unclear.
  • Review any guest allergies, special occasions or requests shared with you.
  • Communicate early when you need help, and step in when a teammate needs support.
07

Scenario & Daily Challenge

Put today's standard into practice.

Scenario: A guest is trying to get a busy bartender’s attention. What can you do now, and how will you confirm the request was handled?

Challenge: Anticipate one guest need and follow it through to completion. Share your example before checkout.